News

Important Update: Changes to our Online Appointment System

From the 1^st October our online econsult system will be open between 8am and 6.30pm for all non-urgent appointment requests, medication queries and admin requests.

Please be aware that online consultation requests can take up to 72 hours to be reviewed by a clinician.

These forms are not suitable for urgent or emergency issues.

To ensure your request is dealt with promptly and safely:

• ·         For urgent medical concerns, please call the surgery directly.
• ·         In an emergency, dial 999 immediately.

Using the correct route helps us prioritise care appropriately and avoid delays in your treatment.

How Econsult Works

New econsult Appointment Times

• Monday to Friday: 8am to 6.30pm

Econsult Submission:

• Patients can complete the econsult form online.
• If you are unable to complete the form online, our reception team can assist you over the phone. 

Triage Process:

• Each econsult submission provides detailed information, allowing our clinicians to make fair and accurate decisions based on clinical need.
• You will be informed of when you will hear back from us, based on clinical urgency. 

Post-Triage Contact:

After triage, you will be contacted with the appropriate appointment or advice. This could include:

• Same-day appointment with a GP or Nurse Practitioner
• Routine pre-booked appointment with a GP or Nurse Practitioner
• Referral to the UTC/Walk-in Centre at RVH
• Referral to a pharmacy under 'Pharmacy First'
• Appointment with a physiotherapist, social prescriber or other allied health professionals
• Advice from a clinician via text or email 

Published on 1st Oct 2025