News

Important Update: Changes to Our Appointment System

Dear Patients, 

Starting Monday, 2nd September, all patient requests for doctor appointments will be triaged by a clinician before appointments are scheduled. This includes requests for sick notes, test results, prescription requests, and more. 

What is 'Total Triage'?

We will utilise the econsult online consultation system to gather essential information from you. This system helps our clinicians triage your needs accurately, ensuring you are seen by the right healthcare professional at the right time. 

How Does It Work?

New econsult Appointment Times

  • Monday to Friday: 7am to 13.00pm
  • No longer available: Sunday to Thursday, 6pm to 8pm 

Econsult Submission:

  • Patients can complete the econsult form online.
  • If you are unable to complete the form online, our reception team can assist you over the phone. 

Triage Process:

  • Each econsult submission provides detailed information, allowing our clinicians to make fair and accurate decisions based on clinical need.
  • You will be informed of when you will hear back from us, based on clinical urgency. 

Post-Triage Contact:

After triage, you will be contacted with the appropriate appointment or advice. This could include:

  • Same-day appointment with a GP or Nurse Practitioner
  • Routine pre-booked appointment with a GP or Nurse Practitioner
  • Referral to the UTC/Walk-in Centre at RVH
  • Referral to a pharmacy under 'Pharmacy First'
  • Appointment with a physiotherapist, social prescriber or other allied health professionals
  • Advice from a clinician via text or email 

Please Note: Appointments with the nursing team and for long-term condition reviews will remain unchanged. 

Thank you for your understanding and cooperation as we implement these changes to better serve your healthcare needs.

Sincerely,
The Manor Clinic


Published on 19th Aug 2024