News

Important announcement: The Manor Clinic is proposing to relocate

Dear Patients,

We are writing to share some important news about our proposed plans for the future of the Manor Clinic.

We are proposing to relocate to new, improved premises in the Folca building on Sandgate Road.

Whilst any potential relocation is unlikely to happen until during 2028 and will be informed by Folkestone and Hythe District Council’s programme for the whole building, we are seeking your views now to inform our proposal.

We want to hear from you!

As part of our commitment to involving patients in this important proposal, we want to hear from our patients to understand what this proposed move will mean to them and any barriers or problems that they might face. Please complete our patient survey so that you can share your thoughts and feedback. Your input is invaluable in helping us continue to improve our services and facilities.

Please click here: Manor Clinic: our proposed relocation

Background

As one of two practices identified for potential relocation to the proposed medical centre, we have been working with NHS Kent and Medway ICB and Folkestone and Hythe District Council as part of this process.

The proposal is part of the council's plans for Folca and will provide healthcare services in the heart of Folkestone, while supporting the town's future as a healthy and thriving place to live, work and visit.

The current practice building places constraints on how we work and the amount of clinical space available. Subject to the necessary approvals, the proposed new premises would provide additional consulting and treatment space, creating capacity for a wider range of healthcare professionals from our primary care network, to work from the practice supporting the delivery of more appointments for patients. The additional space would also help support the long-term sustainability of the practice, ensuring it can continue to grow and meet the needs of patients now and in the future. The proposed building would also provide improved accessibility for patients and staff.

Paper copies of the patient survey are available at the surgery for anyone who would prefer to complete the survey in this format. We are also hoping to host a drop-in session towards the end of the engagement period. Further details, including the date and time, will be published at a later date.

Thank you for your continued trust and partnership.

Manor Clinic Team

Published on 1st Sep 2026

Patient Need Groups

You may notice a test result appear in your NHS app (Johns Hopkins adjusted clinical groups system score) referring to patient need groups or risk stratification.

What are Patient Need Groups?

Patient Need Groups (PNGs) are a way for doctors and nurses to understand what kind of healthcare you might need. PNGs consider information such as your previous healthcare history and how often you need to go to the doctor or hospital. 

How do PNGs work? 

•       Everyone is different. Some people are very healthy, some have one or two health problems, and some have many health problems 

•       The PNG system puts people into 11 different groups based on how much care and support they are likely to need 

•       Your group can change if your health changes 

 

What are the different Patient Need Groups? 

•       Green (PNG 1–4):   

You are healthy or only need a little help. You might just need regular check-ups and advice on staying healthy. 

•       Amber (PNG 5–9):  

You have some health needs. This group includes people with mental health issues or who are pregnant. You might need some help from your care team to manage your health. 

•       Red (PNG 10–11):  

You have more complex health needs or issues with mobility. You may need more help and regular support from your care team. 

Why is this important? 

•       This tool helps your care team give you the right care for your needs  

•       It helps you and your care team work together to keep you as healthy as possible  

Remember: 

We understand that some people may be surprised by their PNG and find the information worrying. Please note PNGs are allocated automatically based on information in your health record and have not been inputted individually by your doctor. PNGs are a tool that doctors and nurses use alongside their medical knowledge to make decisions about the best care for your health.

This PNG number does not reflect any changes in your health status. It is a simple guide for practices to provide more proactive care and you need not worry or take any action. If, however, you have questions please don’t hesitate to ask your doctor more about this at your next appointment. 

 

Published on 19th Mar 2026

Important Update: Changes to our Online Appointment System

From the 1^st October our online econsult system will be open between 8am and 6.30pm for all non-urgent appointment requests, medication queries and admin requests.

Please be aware that online consultation requests can take up to 72 hours to be reviewed by a clinician.

These forms are not suitable for urgent or emergency issues.

To ensure your request is dealt with promptly and safely:

• ·         For urgent medical concerns, please call the surgery directly.
• ·         In an emergency, dial 999 immediately.

Using the correct route helps us prioritise care appropriately and avoid delays in your treatment.

How Econsult Works

New econsult Appointment Times

• Monday to Friday: 8am to 6.30pm

Econsult Submission:

• Patients can complete the econsult form online.
• If you are unable to complete the form online, our reception team can assist you over the phone. 

Triage Process:

• Each econsult submission provides detailed information, allowing our clinicians to make fair and accurate decisions based on clinical need.
• You will be informed of when you will hear back from us, based on clinical urgency. 

Post-Triage Contact:

After triage, you will be contacted with the appropriate appointment or advice. This could include:

• Same-day appointment with a GP or Nurse Practitioner
• Routine pre-booked appointment with a GP or Nurse Practitioner
• Referral to the UTC/Walk-in Centre at RVH
• Referral to a pharmacy under 'Pharmacy First'
• Appointment with a physiotherapist, social prescriber or other allied health professionals
• Advice from a clinician via text or email 

Published on 1st Oct 2025